Frequently Asked Questions
- Are the umbrellas plain
- How long will a jollybrolly last
- Are these suitable for children
- What happens if my order is wrong
- Can I get a refund if I don't use the umbrellas
- Can I add extra items to my order before dispatch
- Can I call your customer support
- I need delivery by this weekend
- I've missed my delivery
- I need to pay for a re-delivery
- Can I have my parcel left with a neighbour
Answer: Our umbrellas have no logos or markings, your order will also arrive umbranded so we can drop ship to your clients without them knowing who your supplier is.
Answer: We market these umbrellas as disposable, this doesn't mean they dissolve, but do have a limited life cycle. We would expect your umbrella to last in excess of 20 uses in normal conditions.
Answer: Our umbrellas are built within current government standards and are suitable for use with children as young as 5 years old, however we would recommed supervision by adults for any children under 10 years old. Missuse of our product could result in injury which jollybrolly except no responsibilty for.
Answer: If we have send you the wrong order then please conatct us via email and we will arrange collection and replacement within 48 hrs at our expense. If you have placed the order colour incorrectly then we will happily replace the order with the correct colour and collect the incorrect order, but we will make a reasonable charge for courier services in both directions.
Answer: Due to the nature of our business we are unable to accept returns, simply because they have not been used. Should your event pass without the requirement for the umbrellas then your payment will be deemed as a rental charge with no requirement for the return of the product.
Answer: Because your order is packed and dispatched immediately we are unable to add to any orders, simply visit our website and place an order for the additional requirement. If you feel this is not priced in line with your previous order please email us and we will endeavour to provide a discount code to compensate for any inflated prices due to smaller quantities being ordered.
Answer: We have a new inbound sales line and we are happy to answer all queries or questions over the phone, alternatively you can contact us via our email address or via our contact form on the 'Contact us' page, we will aim to reply to any queries or questions within 2 hours during normal working hours. We also have a free online chat facility so feel free to message us any of your queries or questions.
Answer: We can offer an express delivery service which will be delivered within 48 hrs of your order being received, please select this option during the checkout process. Please remeber this order can be delivered up to 5.30pm on the second working day.
Answer: If you have missed your delivery our courier will have left a card with their conatct details on so you can arrange a second delivery or collect from your local depot. As standard our courier will make a second delivery attempt the following day for free, but after this if the parcel remains undeliverable you will need to collect from the local depot or pay to have a third delivery.
Answer: If you have missed your delivery you can pay for a re-delivery at a cost of £10.00 buy contacting customer services who will take your payment details over the phone and arrange for the redilvery.
Answer: If you have specifically requested your neighbours address as the delivery address, then no problem. If not then every courier is different, so try a polite note on the door.