We offer our products as a wet weather precaution for weddings, events and of course general use. Should you wish to return your items you will first need to submit a return request here. Once this request has been received you will receive authorisation from our customer services team including a return address. Please do not send us your return until you have received this autorisation.
We will only offer a full refund provided the items are unused* and a returrns request is submitted to us within 14 days from the date of order. Return requests received after your 14 day window will not be eligable for a refunded. Once authorised returns must arrive with us within 5 working days.
Once authorised and received at our warehouse address provided a full refund will be given less the cost of our original delivery, if free delivery was provided a charge of £5.95 will be deducted from your refund.
Unused* - The umbrella must be in it's original clear plastic sleeve having not been opened, with original tags still in tact and attached if provided. The umbrella must be in a new, re-saleable condition and placed in to the original boxes or suitably strong boxes for carriage. The condition of the umbrellas remains your responsibility until we have signed for them here, so please make sure you have used sufficient tape to close any ends and support any weak areas as well as using a signed for service to ensure we receive it.