Terms & Conditions
1 In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
jollybrolly.co.uk is totally committed to protecting the privacy of our site visitors and customers. jollybrolly.co.uk fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. jollybrolly.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
4 Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of jollybrolly.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by jollybrolly.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Contents or documents attached to emails or via data transfer will remain property of jollybrolly.co.uk and any copying, printing, or modification without prior notification may result in breech of our terms and/or copy write.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by jollybrolly.co.uk or its licensors. JollybrollyTM are trade marks belonging to jollybrolly.co.uk. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of jollybrolly.co.uk.
5 Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with jollybrolly.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. jollybrolly.co.uk retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be jollybrolly.co.uk or may in some cases be a third party. Where a contract is made with a third party jollybrolly.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of any TAX. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
All payment details entered on the website are done securly under the security of an SSL encryption https secured by Thawte Upon receiving your order we carry out a standard sale-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this sale-authorisation check has been completed. Your card will be debited once the order has been accepted.
Credit terms may be offered by jollybrolly.co.uk and will clearly be stated on the invoice, failure to meet these payment terms may result in legal action being taken without prior notice and a reasonable charge may be made for interest on the outstanding amount and recovery costs.
6 Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law jollybrolly.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect jollybrolly.co.uk's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
7 Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
8 Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with jollybrolly.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to jollybrolly.co.uk
You agree to indemnify, defend and hold harmless jollybrolly.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
jollybrolly.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Any descriptions of materials, colour, images of products and product dimension are to be used as a guide only. Jollybrolly.co.uk will make every effort to ensure these descriptions are as accurate as possible but can not be held accountable for minor variations due to the manufacturing process.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
14 Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
15 Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and jollybrolly.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a representative of jollybrolly.co.uk.
16 Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, jollybrolly.co.uk recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
Minimum age of employment
Freely chosen employment
Health and safety
Freedom of association and the right to collective bargaining
No harsh or inhumane treatment
Rates of pay
Terms of employment
jollybrolly.co.uk will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as jollybrolly.co.uk continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
1 Order Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from jollybrolly.co.uk, for a full refund.
Order cancellations must be made in writing, quoting your order number, within 14 days of placing your order with jollybrolly.co.uk.
If however your order has already been processed and dispatched, you will need to return the order to us.
Please read the Return or Exchange an item section below.
2 Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for an alternative product if preferred. Products sold to businesses or trade customers, where the person purchasing is not the end user, will be non returnable nor refundable.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
We are unable to accept returns from outside the UK.
3 Faulty Item
If the item you received is faulty, please contact jollybrolly.co.uk by email quoting your order/invoice number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
4 Receiving the wrong item
If the item you received is not what you originally ordered, please contact jollybrolly.co.uk quoting your order number, your name and address, details of the product and the reason for return within 48 hours of receiving your goods, and please state whether you require a refund or a replacement. We will then advise on how to proceed with the return.
5 Branded Items
Items branded with your own company logo may not be returned unless faulty. Any faulty items will be replaced at no cost and all postage costs will be covered by jollybrolly.co.uk. No refunds are offered for branded items unless authorised by a representative of jollybrolly.co.uk in writing. Any imperfections, missing items or other problems must be reported within 48 hours from date and time of delivery, notification after this period will not be investigated or credited and will be at the discretion of jollybrolly.co.uk.
6 Missing Items
Any missing items must be brought to the attention of jollybrolly.co.uk within 24 hours from the date and time of delivery, if this should fall over a weekend or bank holiday, then this will only apply to the next working day. Notification after this period will not be investigated or credited and will be at the discretion of jollybrolly.co.uk.
This returns policy does not affect your statutory rights.
*Note: when trying on items please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Avoid contact with perfume, deodorant, hairspray or water. Handle with care and do not apply any unnecessary force.