Order before 2pm for Next Working Day Delivery in the UK. Free Standard Delivery for Orders over £15.

frequently asked questions

 

Have a question about our umbrellas? Here are the answers to our most popular umbrella-related questions:

  • About Us

    Where are you based?

    Despite selling umbrellas, our offices are based a stones throw from the sea-side in sunny Bournemouth! Our warehouse is located just a few miles east in Christchurch. For full address details, visit our contact page

    Do you have a shop?

    Our business is run purely online so I’m afraid we do not have a physical shop or show-room. Because of this we do our absolute best to ensure that all our product listings contain as much information as possible and that our product images are as clear and accurate as can be. Of course, there is a chance we may have missed something out, so please feel free to give us a call on 01202 237187 if you have any questions or would like to discuss any products or policies further.

    If you are local and were hoping to collect your umbrellas, just give us a call on 01202 237187 and we can arrange a warehouse collection specially for you. Our warehouse is open Mon-Fri from 8:00am-6:00pm. Of course we will not charge you for this! Details about how to find our warehouse are listed, here

    If you’re not local we can deliver to most UK addresses next day for just £5.95, and offer free standard delivery (5-7days) for all orders over £15.00! Full delivery details are listed, here

    I have a sales enquiry, who should I contact?

    If you have a sales query, or would like to introduce a service or plug-in you think that Jollybrolly would benefit from we would ask that you kindly fill out our contact form, here. All submissions are responded to within 24 hours (Mon-Fri), so don’t worry your enquiry won’t get lost! The number listed on our website is a customer service line only and we will not accept sales calls on this number.

  • Our Umbrellas

    Can I order mixed pack of your umbrellas?

    Yes our Jollybrolly Umbrellas and Golf Umbrellas are both available in mixed packs of varying quantities, here.

    Both styles are on a tiered pricing scale so if you are after a specific quantity in a selection of mixed colours please give us a call on 01202 237187 and a member of our team can process your order specially to ensure you get the correct pricing.

    Jollybrolly Umbrellas

    1-9 @ £4.99 each
    10+ @ £4.49 each
    30+ @ £3.99 each
    50+ @ £3.49 each
    500+ @ £2.99 each
    1000+ @ £2.49 each

    Golf Umbrellas

    1-9 @ £13.00 each
    10+ @ £11.00 each
    25+ @ £10.00 each
    50+ @ £9.00 each
    200+ @ £8.00 each
    500+ @ £6.50 each

    Are your umbrellas waterproof?

    They are indeed! Every umbrella you see on our site, even the most beautiful wedding style is 100% waterproof! The ponchos are too ;-)

    Are your umbrellas windproof?

    There are different properties of some umbrellas which mean they will be suitable for more aggressive weather. Many of the styles we stock are “storm proof”, which means that if lightening were to strike the umbrella, due to the materials used the electricity would not conduct through to the user. This term is industry wide and we agree it sounds like it could be used in a storm (wind, rain, lightening etc) however this doesn’t make it “wind proof".

    Unfortunately, there isn’t such a thing as a “wind proof” umbrella, although many make claims to this effect. You can of course get reinforced or vented umbrellas which help dissipate the wind through a vent making it harder for them to turn inside out or break.

    If you are after a high performance style, we would recommend taking a look at our high performance selection, here.

    What is your biggest umbrella?

    Our largest Umbrellas are our Golf styles, here. Canopy span ranges from 120cm-130cm for these styles.

    If you are after a folding umbrella with a large canopy we would recommend our Jumbo Open & Close Umbrella, here. Canopy Span: 124cm.

    What is your smallest umbrella?

    Our most compact styles are our Superslim and Tiny Folding Umbrellas.

    Our Superslim Umbrellas are just 4 cm wide and 22cm long when closed. This lightweight option weighs just 158g, yet still opens to an 86cm canopy span.

    Our Tiny Umbrellas are 3cm wide and just 15cm long when closed making them our smallest option. They do weigh slightly more at 160g, and open to 85cm.

    For our full range of folding styles please click here.

    Can I buy wholesale? Can I open a business account?

    Unfortunately we do not offer wholesale or business accounts. We do however our own brand products on a sliding scale so if you are looking to place a bulk order they do go down in price considerably.

    Jollybrolly Umbrellas

    1-9 @ £4.99 each
    10+ @ £4.49 each
    30+ @ £3.99 each
    50+ @ £3.49 each
    500+ @ £2.99 each
    1000+ @ £2.49 each

    Golf Umbrellas

    1-9 @ £13.00 each
    10+ @ £11.00 each
    25+ @ £10.00 each
    50+ @ £9.00 each
    200+ @ £8.00 each
    500+ @ £6.50 each

    Can I get a sample?

    If you are looking to place a bulk order we recommend that you order x1 one of the umbrella you are interested in via the website. This initial cost will then be refunded when you place your final bulk order with us. Can't say fairer than that! Please be advised that this is only available for final orders of 50+ umbrellas.

  • Weddings & Events

    Do you offer umbrellas for hire?

    All of our umbrellas are for sale only. We do not offer a hire scheme for our products. Our basic Jollybrolly Range starts from as low as £3.49 per umbrella and you get to keep the products to re-use or re-sell so, more often than not, we work out cheaper than hiring anyway! And you don’t have the fuss of deposits or returning your items!

    Do you sell wedding umbrellas?

    We have a huge selection of wedding and bridal umbrellas. From detailed lace canopies for the bride to budget options starting as low as £3.49 for guests or large events. Check out our full selection, here to find your perfect umbrella!

    Can you deliver directly to the venue?

    Of course! We can deliver any day of the week and would be more than happy to deliver your brollies straight to your venue, just enter the venue address in the shipping details at the checkout.

    If you need to arrange a morning delivery, just give us a call on 01202 237187 and a member of our team would be more than happy to help.

  • Branded Orders

    Can I print/paint on the umbrellas?

    We offer printing on our Jollybrolly, Golf and Aluminium Frame styles. Minimum orders start from 10 umbrellas, and lead time is typically 14-21 days.

    Many of our umbrellas have also been purchased for performances or art projects as they are easily customisable. Our canopies are 190-220T polyester and suitable for heat press, screen-printing or painting. Our most popular style is our Plain White Jollybrolly Umbrella as this has no logos or markings, making it the perfect brolly to transform into whatever you need!

    Whats your minimum order quantity for branded orders?

    Our minimum order quantity for branded orders is 10 units. Our branded products do work on a sliding scale, so we do offer discounts the larger your order. For full pricing please refer to our branded products, here

    How quickly can I get a branded order?

    Lead time for branded orders is typically 14-21 days, however this may increase for orders of 500+ units.

    If you are in a rush we do offer an express 7 day delivery service at an additional £59.99- just choose express delivery at the checkout.

    Can you provide a branded sample?

    Unfortunately, the minimum quantity we can send to print is 10 units, so we are unable to offer branded samples. What we can do is send out a plain umbrella so you can get a feel for the size/quality/etc of the item. Our design team will also create a visual for your specific umbrella for your to approve to make sure you are 100% happy before anything goes to print.

    Unprinted samples are available at the cost price of the plain umbrella. However this initial cost is deducted from your final order total when you place your branded order with us.

  • Delivery

    What delivery services do you offer?

    United Kingdom

    Orders under £15 - £3.95 (5-7 days)
    Orders over £15 - Free Delivery (5-7 days)
    Express Next Day - £5.95 (2 working days excluding highlands & islands)
    Saturday & Sunday - £12.99 (must be ordered before 2pm on Friday, excluding highlands & islands)

    For all UK mainland deliveries, our courier will email and text you (if you provide a mobile number) on the day of delivery with a 1 hour window for delivery.

    Jersey, Guernsey, Ireland, France, Belgium, Netherlands, Germany, Luxembourg, Hungry, Spain, Austria, Denmark, Finland, Greece, Italy, Portugal, Sweden, Slovenia, Slovakia, Czech Republic

    Orders under £30 - £8.95
    Orders over £30 - Free Delivery
    (Delivery 2 - 4 days)

    For full details on our delivery services and all international rates please refer to our deliveries page, here

    What countries do you deliver to? What are your international delivery charges?

    We deliver worldwide, to check your countries specific delivery charge please refer to our deliveries page, here.

    Do you offer weekend delivery?

    Yes we do, for mainland UK addresses. Saturday & Sunday delivery are available at the checkout for £12.99. We do also offer Saturday morning deliveries, just give us a call on 01202 237187 to arrange this. All orders must be placed by 2pm on Friday to ensure weekend delivery. Full Delivery details are available, here.

    What courier do you use?

    Most of our domestic parcels are sent via a tracked DPD Local service. We will also sometimes send parcels via Royal Mail if this means your parcel will make it to you more quickly.

    Most bulk orders will be sent via pallet to ensure safe and quick delivery- providers for this vary.

    If you have arranged a same day delivery your parcel will be sent via the most cost effective & available service. We try to use our trusted local provider DHSameday where possible but this is subject to availability.

    International parcels are sent via a number of providers, depending on the parcels final destination. We typically use DPD & DHL.

    Once your parcel has been dispatched you will receive your unique tracking number and a link where you can follow your parcels progress.

    How quickly can you deliver?

    For mainland orders placed before 2pm, we offer an express next day delivery service at £5.95.

    We also offer delivery before 12am, delivery before 10am and same day delivery on enquiry.

    if you’re not in a rush we offer free standard delivery (5-7 days) for all orders over £15.00.

    Highland, island and international delivery times are listed, here.

    Can I collect my umbrellas?

    Our business is based online, which means we sell solely via our website and various online marketplaces. Unfortunately we do not have any physical stores. However, if you are local (we are based in Bournemouth!) you are more than welcome to arrange collection directly from our warehouse, just give us a call on 01202 237187. Of course we will not charge you for this!

    If you’re not local we can deliver to most UK addresses next day for just £5.95!

  • Processing Your Payment

    What methods of payment do you accept?

    We can accept payment via Debit/Credit card (including American Express), PayPal or via direct bank transfer. All of these options are available at the checkout on the website

    Alternatively, if you would prefer to place your order over the phone- please give us a call on 01202 237187 and a member of our team would be more than happy to help!

    Can I pay via purchase order?

    We must receive payment in full before any goods can be dispatched or work can start on any branded items. Unfortunately, this means we are unable to accept payment via purchase order. We can accept payment any of the following ways:

    Debit/Credit Card Payment
    PayPal
    Direct Bank Transfer

    Can I order over the phone?

    Of course! Just give us a call on 01202 237187 and a member of our team would be happy to help. Office hours are Mon-Fri, 9:00am-5:30pm. If you are calling outside of these hours just leave us a message and we will call you back first thing in the morning to process your payment.

  • Returns

    How do I return my order?

    If there was an issue with your order or delivery please get in touch with our customer service team straight away so that we can help arrange a solution. You can give us a ring on 01202 237187 or shoot us a message at enquiries@jollybrolly.co.uk.

    If for some reason you simply no longer require the items, we accept returns within 14 days. To start your returns process you will need to fill out our Returns form, here. Once received, a member of our team will get back to you will a returns number and details about how to return your parcel to us. Please be advised that we absorb the majority of the costs associated with dispatching our products, so in the event that you no longer require your umbrellas we expect that any returns costs be covered by you.

    If you placed an order for one of our products via Amazon or Ebay, your return must be initiated via their website. Again, once received and authorised, you will receive a returns number and details about how to return your parcel to us.

    Do you offer a warranty on your products?

    In our experience it is incredibly rare that an umbrella will come with a warranty. There are different properties of some umbrellas which mean they will be suitable for more aggressive weather. Many of the styles we stock are “storm proof”, which means that if lightening were to strike the umbrella, due to the materials used the electricity would not conduct through to the user. This term is industry wide and we agree sounds like it could be used in a storm (wind, rain, lightening etc) however this doesn’t make it “wind proof".

    Unfortunately, there isn’t such a thing as a “wind proof” umbrella, although many make claims to this effect. You can of course get reinforced or vented umbrellas such as the Stormshield Umbrellas which help dissipate the wind through a vent making it harder for them to turn inside out or break. Even so as there is no way of measuring the wind any given umbrella has been subjected to or the strain the umbrella was put under it’s generally difficult to tell if the umbrella was put under a force greater than it can withstand or whether there was a genuine fault, especially over an extended period of time or multiple uses.

    We do, however, supply a selection of Blunt Umbrellas. This particular brand is extremely high quality and our supplier offers a 2 year warranty on all products.

    Do you offer a buy back scheme?

    If you find yourself outside of your 14 day returns period, we do offer a buy back scheme for selected products. Please feel free to contact us at enquiries@jollybrolly.co.uk to see if your order qualifies and for further information.

    What if I’m outside of my returns period?

    We offer a 14 day return period on all items, you can find our returns form, here. If you find yourself outside of your 14 day returns period unfortunately your order will no longer be eligible for refund, but if you would like to exchange your items or enquire about our buy back scheme please contact a member of our team on enquiries@jollybrolly.co.uk.