Express 2 working day delivery available. Free Standard UK Delivery for Orders over £25.

frequently asked questions

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Have a question about our umbrellas? Here are the answers to our most popular umbrella-related questions:

  • About Us

    Where are you based?

    Despite selling umbrellas, our offices are based a stones throw from the sea-side in sunny Bournemouth! Our warehouse is located just a few miles east in Christchurch. For full address details, visit our contact page

    Do you have a shop?

    Our business is run purely online so I’m afraid we do not have a physical shop or show-room. Because of this we do our absolute best to ensure that all our product listings contain as much information as possible and that our product images are as clear and accurate as can be. Of course, there is a chance we may have missed something out, so please feel free to drop us an email from our contact page if you have any questions or would like to discuss any products or policies further.

    If you are local and were hoping to collect your umbrellas, just drop us an email from our contact page and we can arrange a warehouse collection specially for you. Our warehouse is open Mon-Fri from 8:00am-6:00pm. Of course we will not charge you for this! Details about how to find our warehouse are listed, here

    If you’re not local we can deliver to most UK addresses next day for just £6.95, and offer free standard delivery (5-7days) for all orders over £25.00! Full delivery details are listed, here

    I have a sales enquiry, who should I contact?

    If you have a sales query, or would like to introduce a service or plug-in you think that Jollybrolly would benefit from we would ask that you kindly fill out our contact form, here. All submissions are responded to within 24 hours (Mon-Fri), so don’t worry your enquiry won’t get lost! The number listed on our website is a customer service line only and we will not accept sales calls on this number.

  • Our Umbrellas

    Can I order mixed pack of your umbrellas?

    Yes our Jollybrolly Umbrellas and Golf Umbrellas are both available in mixed packs of varying quantities, here.

    Both styles are on a tiered pricing scale so if you are after a specific quantity in a selection of mixed colours please drop us an email from our contact page and a member of our team can process your order specially to ensure you get the correct pricing.

    Jollybrolly Umbrellas

    1-9 @ £4.99 each
    10+ @ £4.49 each
    30+ @ £3.99 each
    50+ @ £3.49 each
    500+ @ £2.99 each
    1000+ @ £2.49 each

    Golf Umbrellas

    1-9 @ £13.00 each
    10+ @ £11.00 each
    25+ @ £10.00 each
    50+ @ £9.00 each
    200+ @ £8.00 each
    500+ @ £6.50 each

    Are your umbrellas waterproof?

    They are indeed! Every umbrella you see on our site, even the most beautiful wedding style is 100% waterproof! The ponchos are too ;-)

    Are your umbrellas windproof?

    There are different properties of some umbrellas which mean they will be suitable for more aggressive weather. Many of the styles we stock are “storm proof”, which means that if lightening were to strike the umbrella, due to the materials used the electricity would not conduct through to the user. This term is industry wide and we agree it sounds like it could be used in a storm (wind, rain, lightening etc) however this doesn’t make it “wind proof".

    Unfortunately, there isn’t such a thing as a “wind proof” umbrella, although many make claims to this effect. You can of course get reinforced or vented umbrellas which help dissipate the wind through a vent making it harder for them to turn inside out or break.

    If you are after a high performance style, we would recommend taking a look at our high performance selection, here.

    Can I buy wholesale? Can I open a business account?

    Unfortunately we do not offer wholesale or business accounts. We do however our own brand products on a sliding scale so if you are looking to place a bulk order they do go down in price considerably.

    Jollybrolly Umbrellas

    1-9 @ £4.99 each
    10+ @ £4.49 each
    30+ @ £3.99 each
    50+ @ £3.49 each
    500+ @ £2.99 each
    1000+ @ £2.49 each

    Golf Umbrellas

    1-9 @ £13.00 each
    10+ @ £11.00 each
    25+ @ £10.00 each
    50+ @ £9.00 each
    200+ @ £8.00 each
    500+ @ £6.50 each

    Can I get a sample?

    If you are looking to place a bulk order we recommend that you order x1 one of the umbrella you are interested in via the website. This initial cost will then be refunded when you place your final bulk order with us. Can't say fairer than that! Please be advised that this is only available for final orders of 50+ umbrellas.

  • Weddings & Events

    Do you offer umbrellas for hire?

    All of our umbrellas are for sale only. We do not offer a hire scheme for our products. Our basic Jollybrolly Range starts from as low as £3.49 per umbrella and you get to keep the products to re-use or re-sell so, more often than not, we work out cheaper than hiring anyway! And you don’t have the fuss of deposits or returning your items!

    Do you sell wedding umbrellas?

    We have a huge selection of wedding and bridal umbrellas. From detailed lace canopies for the bride to budget options starting as low as £3.49 for guests or large events. Check out our full selection, here to find your perfect umbrella!

    Can you deliver directly to the venue?

    Of course! We can deliver any day of the week and would be more than happy to deliver your brollies straight to your venue, just enter the venue address in the shipping details at the checkout.

    If you need to arrange a morning delivery, just drop us an email from our contact page and a member of our team would be more than happy to help.

  • Branded Orders

    Can I print/paint on the umbrellas?

    We offer printing on our Jollybrolly, Golf and Aluminium Frame styles. Minimum orders start from 10 umbrellas, and lead time is typically 14-21 days.

    Many of our umbrellas have also been purchased for performances or art projects as they are easily customisable. Our canopies are 190-220T polyester and suitable for heat press, screen-printing or painting. Our most popular style is our Plain White Jollybrolly Umbrella as this has no logos or markings, making it the perfect brolly to transform into whatever you need!

    Whats your minimum order quantity for branded orders?

    Please email us about all branded enquiries

    How quickly can I get a branded order?

    Lead time for branded orders is typically 14-21 days, however this may increase for orders of 500+ units.

    Can you provide a branded sample?

    We can offer paid branded samples however this will need to include the cost for origination and design so these will likely cost a minimum of £50 plus the cost of the umbrella itself and delivery.

    Unprinted samples are available at the cost price of the plain umbrella, just order as standard via our website.

  • Delivery

    What delivery services do you offer?

    For full details on our delivery services and all international rates please refer to our deliveries page, here

    What countries do you deliver to? What are your international delivery charges?

    We deliver worldwide, to check your countries specific delivery charge please refer to our deliveries page, here.

    Do you offer weekend delivery?

    Not currently.

    What courier do you use?

    Most of our domestic parcels are sent via a tracked DPD Local service. We will also sometimes send parcels via Royal Mail if this means your parcel will make it to you more quickly.

    Most bulk orders will be sent via pallet to ensure safe and quick delivery- providers for this vary.

    If you have arranged a same day delivery your parcel will be sent via the most cost effective & available service. We try to use our trusted local provider DHSameday where possible but this is subject to availability.

    International parcels are sent via a number of providers, depending on the parcels final destination. We typically use DPD & DHL.

    Once your parcel has been dispatched you will receive your unique tracking number and a link where you can follow your parcels progress.

    How quickly can you deliver?

    For mainland orders placed before 2pm, we offer an express 2 working day delivery service at £6.95.

    if you’re not in a rush we offer free standard delivery (5-7 days) for all orders over £25.00.

    Highland, island and international delivery times are listed, here.

    Can I collect my umbrellas?

    Our business is based online, which means we sell solely via our website and various online marketplaces. Unfortunately we do not have any physical stores. However, if you are local (we are based in Bournemouth!) you are more than welcome to arrange collection directly from our warehouse, just drop us an email from our contact page. Of course we will not charge you for this!

    If you’re not local we can deliver to most UK addresses in 2 working days for just £6.95!

  • Processing Your Payment

    What methods of payment do you accept?

    We can accept payment via Debit/Credit card (including American Express), PayPal or via direct bank transfer. All of these options are available at the checkout on the website

    Alternatively, if you would prefer to place your order via email just drop us an email from our contact page and a member of our team would be more than happy to help!

    Can I pay via purchase order?

    We must receive payment in full before any goods can be dispatched or work can start on any branded items. Unfortunately, this means we are unable to accept payment via purchase order. We can accept payment any of the following ways:

    Debit/Credit Card Payment
    PayPal
    Direct Bank Transfer

    Can I order over the phone?

    We don't have the facilities to take orders over the phone.

  • Returns

    How do I return my order?

    If there was an issue with your order or delivery please complete our returns form or drop us a message at [email protected]

    If for some reason you simply no longer require the items, we accept returns within 14 days. To start your returns process you will need to fill out our Returns form, here. Once received, a member of our team will get back to you will a returns number and details about how to return your parcel to us. Please be advised that we absorb the majority of the costs associated with dispatching our products, so in the event that you no longer require your umbrellas we expect that any returns costs be covered by you.

    If you placed an order for one of our products via Amazon or Ebay, your return must be initiated via their website. Again, once received and authorised, you will receive a returns number and details about how to return your parcel to us.

    Do you offer a warranty on your products?

    In our experience it is incredibly rare that an umbrella will come with a warranty. There are different properties of some umbrellas which mean they will be suitable for more aggressive weather. Many of the styles we stock are “storm proof”, which means that if lightening were to strike the umbrella, due to the materials used the electricity would not conduct through to the user. This term is industry wide and we agree sounds like it could be used in a storm (wind, rain, lightening etc) however this doesn’t make it “wind proof".

    Unfortunately, there isn’t such a thing as a “wind proof” umbrella, although many make claims to this effect. You can of course get reinforced or vented umbrellas such as the Stormshield Umbrellas which help dissipate the wind through a vent making it harder for them to turn inside out or break. Even so as there is no way of measuring the wind any given umbrella has been subjected to or the strain the umbrella was put under it’s generally difficult to tell if the umbrella was put under a force greater than it can withstand or whether there was a genuine fault, especially over an extended period of time or multiple uses.

    We do, however, supply a selection of Blunt Umbrellas. This particular brand is extremely high quality and our supplier offers a 2 year warranty on all products.

    Do you offer a buy back scheme?

    If you find yourself outside of your 14 day returns period, we do offer a buy back scheme for selected products. Please feel free to contact us at [email protected] to see if your order qualifies and for further information.

    What if I’m outside of my returns period?

    We offer a 14 day return period on all items, you can find our returns form, here. If you find yourself outside of your 14 day returns period unfortunately your order will no longer be eligible for refund, but if you would like to exchange your items or enquire about our buy back scheme please contact a member of our team on [email protected]

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