Order before 2pm for Delivery Next Working Day in the UK. Free Standard Delivery for Orders over £15.

frequently asked questions

Have a question about our umbrellas? Here's the answers to our most popular umbrella-related questions...


Are your umbrellas completely plain?

Answer: Our plain umbrellas have no logos or markings so your order will arrive unbranded - the benefit of this means we can deliver direct to clients without them knowing who your supplier is.

 

How long will a Jolly Brolly last?

Answer: We market our Jolly Brolly umbrellas as disposable - this doesn't mean they are single-use but they do have a limited life cycle. In most cases, we would expect your Jolly Brolly umbrella to last in excess of 20 uses in normal conditions.

 

Are your umbrellas suitable for children?

Answer: All of our kids umbrellas are built within current UK Government standards and are suitable for use with children as young as 5 years old. As with most products however, we would recommend supervision by adults for any children under 10 years old. Misuse of our umbrellas could result in injury which Jolly Brolly accept no responsibilty for.

 

What happens if my order is wrong?

Answer: If you receive an incorrect order, please contact our customer service team either by calling 01202 237187 or via email - if we have made an error, we will arrange collection and replacement within 48 hrs free of charge. If you have placed the order incorrectly, we will happily replace the order with the correct colour/style and collect the incorrect order, but in this instance we will make a reasonable charge for courier services in both directions.

 

Can I get a refund if I don't use the umbrella?

Answer: Due to the nature of our business and our products, if the item is unused and in its original packaging, we are able to accept returns within 14 days. Please visit our 'Returns' page for more information.

 

Can I add extra items to my order before dispatch?

Answer: Because your order is packed and dispatched immediately, we are unable to add to any orders - you can however place an additional order for any extra umbrellas you require. If you feel this is not priced in line with your previous order, please email us and we will endeavour to provide a discount code to compensate for any inflated prices due to smaller quantities being ordered.

 

Can I call your customer support directly?

Answer: We have a dedicated inbound sales line and we are happy to answer all queries or questions over the phone - please call 01202 237187. Alternatively, you can contact us via our email address or via our contact form on the 'Contact us' page. We endeavour to reply to any queries or questions within 2 hours during normal working hours. We also have a free online chat facility so feel free to message us any of your queries or questions.

 

I need delivery by this weekend, can you help?

Answer: Absolutely! We offer an express delivery service which means your umbrellas will be delivered within 24 hrs of your order being received - just select this option during the checkout process. Please remember this order can be delivered up to 5.30pm on the second working day.

 

I've missed my delivery! What happens now?

Answer: If you have missed your delivery, our courier will have left a card with their contact details on so you can arrange a second delivery or collect from your local depot. As standard, our courier will always make a second delivery attempt the following day for free, but if the parcel remains undeliverable after this second attempt, you will need to collect from your local depot or request a third delivery at your own expense.

 

I need to pay for a redelivery, how do I do this?

Answer: If you have missed your delivery, you can pay for a redelivery at a cost of £10.00 by contacting customer services on 01202 237187 who will take your payment details over the phone and arrange for the redelivery.

 

Can I have my parcel left with a neighbour?

Answer: If you have specifically requested your neighbours' address as the delivery address, then yes we will be able to leave your parcel with them. If this is not the case, every courier is different so try a polite note on the door!