Have a question about our umbrellas? Here are the answers to our most popular umbrella-related questions:
Where are you based?
Despite selling umbrellas, our offices are based a stones throw from the sea-side in sunny Bournemouth! Our warehouse is located just a few miles east in Christchurch. For full address details, visit our contact page
Do you have a shop?
Our business is run purely online so I’m afraid we do not have a physical shop or show-room. Because of this we do our absolute best to ensure that all our product listings contain as much information as possible and that our product images are as clear and accurate as can be. Of course, there is a chance we may have missed something out, so please feel free to drop us an email if you have any questions or would like to discuss any products or policies further.
I have a sales enquiry, who should I contact?
If you have a sales query, or would like to introduce a service or plug-in you think that Jollybrolly would benefit from we would ask that you kindly fill out our contact form, here. All submissions are responded to within 48 hours (Mon-Fri), so don’t worry your enquiry won’t get lost!
All of our umbrellas available to buy and are in stock and can be dispatched immediately.
Are your umbrellas waterproof?
They are indeed! Every umbrella you see on our site, even the most beautiful wedding style is 100% waterproof! The ponchos are too ;-)
Are your umbrellas windproof?
There are different properties of some umbrellas which mean they will be suitable for more aggressive weather. Many of the styles we stock are “storm proof”, which means that if lightening were to strike the umbrella, due to the materials used the electricity would not conduct through to the user. This term is industry wide and we agree it sounds like it could be used in a storm (wind, rain, lightening etc) however this doesn’t make it “wind proof".
Unfortunately, there isn’t such a thing as a “wind proof” umbrella, although many make claims to this effect. You can of course get reinforced or vented umbrellas which help dissipate the wind through a vent making it harder for them to turn inside out or break.
If you are after a high performance style, we would recommend taking a look at our high performance selection, here.
Can I buy wholesale? Can I open a business account?
Unfortunately we do not offer wholesale or business accounts. We do however our own brand products on a sliding scale so if you are looking to place a bulk order they do go down in price considerably.
Can I get a sample?
If you are looking to place a bulk order we recommend that you order x1 one of the umbrella you are interested in via the website. This initial cost will then be refunded when you place your final bulk order with us of £250 or more. Can't say fairer than that!
Do you offer umbrellas for hire?
All of our umbrellas are for sale only. We do not offer a hire scheme for our products. Our basic Jollybrolly Range starts from as low as £3.49 per umbrella and you get to keep the products to re-use or re-sell so, more often than not, we work out cheaper than hiring anyway! And you don’t have the fuss of deposits or returning your items!
Do you sell wedding umbrellas?
We have a huge selection of wedding and bridal umbrellas. From detailed lace canopies for the bride to budget options starting as low as £3.49 for guests or large events. Check out our full selection, here to find your perfect umbrella!
Can you deliver directly to the venue?
Of course! We can deliver any day of the week and would be more than happy to deliver your brollies straight to your venue, just enter the venue address in the shipping details at the checkout.
We have suspended all branded products due to suppliers not being able to meet our delivery standards.
We have no anticipated date when these are to return.
Sorry for any inconvenience caused.
What delivery services do you offer?
For full details on our delivery services and all international rates please refer to our deliveries page, here
What countries do you deliver to? What are your international delivery charges?
We deliver worldwide, to check your countries specific delivery charge please refer to our deliveries page, here.
Do you offer weekend delivery?
No, only Monday to Friday
What courier do you use?
Most of our domestic parcels are sent via a tracked DPD Local service. We will also sometimes send parcels via Royal Mail if this means your parcel will make it to you more quickly.
Most bulk orders will be sent via pallet to ensure safe and quick delivery- providers for this vary.
If you have arranged a same day delivery your parcel will be sent via the most cost effective & available service. We try to use our trusted local provider DHSameday where possible but this is subject to availability.
International parcels are sent via a number of providers, depending on the parcels final destination. We typically use DPD & DHL.
Once your parcel has been dispatched you will receive your unique tracking number and a link where you can follow your parcels progress.
How quickly can you deliver?
For mainland orders we offer an express 2 working day delivery service at £6.95.
if you’re not in a rush we offer free standard delivery (5-7 days) for all orders over £25.00.
Highland, island and international delivery times are listed, here.
Can I collect my umbrellas?
Our business is based online, which means we sell solely via our website and various online marketplaces. Unfortunately we do not have any physical stores and we don't allow collection from our warehouse.
What methods of payment do you accept?
We can accept payment via Debit/Credit card (including American Express), PayPal or via direct bank transfer. All of these options are available at the checkout on the website
Can I pay via purchase order?
We must receive payment in full before any goods can be dispatched or work can start on any branded items. Unfortunately, this means we are unable to accept payment via purchase order. We can accept payment any of the following ways:
Debit/Credit Card Payment
Can I order over the phone?
We do not have a customer services telephone number and all support is provided via email.
How do I return my order?
If there was an issue with your order or delivery please get in touch with our customer service team straight away so that we can help arrange a solution. You can message us at [email protected].
If for some reason you simply no longer require the items, we accept returns within 14 days. To start your returns process you will need to fill out our Returns form, here. Once received, a member of our team will get back to you will a returns number and details about how to return your parcel to us. Please be advised that we absorb the majority of the costs associated with dispatching our products, so in the event that you no longer require your umbrellas we expect that any returns costs be covered by you.
We do not offer a returns policy for orders placed through a company, business, organisation or charity as these are not covered under distance selling regulations. Please see our full terms and conditions for more information.
Do you offer a warranty on your products?
In our experience it is incredibly rare that an umbrella will come with a warranty. There are different properties of some umbrellas which mean they will be suitable for more aggressive weather. Many of the styles we stock are “storm proof”, which means that if lightening were to strike the umbrella, due to the materials used the electricity would not conduct through to the user. This term is industry wide and we agree sounds like it could be used in a storm (wind, rain, lightening etc) however this doesn’t make it “wind proof".
Unfortunately, there isn’t such a thing as a “wind proof” umbrella, although many make claims to this effect. You can of course get reinforced or vented umbrellas such as the Stormshield Umbrellas which help dissipate the wind through a vent making it harder for them to turn inside out or break. Even so as there is no way of measuring the wind any given umbrella has been subjected to or the strain the umbrella was put under it’s generally difficult to tell if the umbrella was put under a force greater than it can withstand or whether there was a genuine fault, especially over an extended period of time or multiple uses.
We do, however, supply a selection of Blunt Umbrellas. This particular brand is extremely high quality and our supplier offers a 2 year warranty on all products.
Do you offer a buy back scheme?
If you find yourself outside of your 14 day returns period, we do offer a buy back scheme for selected products. Please feel free to contact us at [email protected] to see if your order qualifies and for further information.
What if I’m outside of my returns period?
We offer a 14 day return period on all items, you can find our returns form, here. If you find yourself outside of your 14 day returns period unfortunately your order will no longer be eligible for refund, but if you would like to exchange your items or enquire about our buy back scheme please contact a member of our team on [email protected]